Extra benefits of eStatements. Updated with your latest transactions 30, 60 and day transaction reports always available with your latest transactions. Helpful for Tax time Easily provide eStatements to accountants and 3 rd parties when they need them.

Access for seven years View up to seven years of statement history through Internet Banking and your St. George App. Never miss out Opt in for eStatements and never miss out. How to switch to eStatements? Mobile Banking Step 1. Logon to Mobile Banking. Step 2. Tap Services at the base of your screen.

Step 3. Tap Manage eStatements under My Statements and Mail. Step 4. Tap the envelope icon to switch your eligible accounts to eStatements. Step 5. Tap Agree. Internet Banking Step 1. Logon to Internet Banking.

Select Manage my accounts from the left-hand navigation menu. Select Manage eStatements. Change your statement preference to eStatement. Click Agree. Download the St. How to view eStatements. Logon to Mobile Banking Step 2. Select account Step 3.

Select statements along the top navigation Internet Banking Step 1. Logon to Internet Banking Step 2. Select the account Step 3. Select View eStatements. Eligible accounts for eStatements. Switch to eStatements for selected accounts linked to your personal banking profile. Manage payments. Send and receive payments in near real-time, and set up recurring payments on a daily, weekly, fortnightly or monthly basis for up to 24 months in advance.

Get notifications. An easy way to keep up-to-date with your account balances, deposits and withdrawals with mobile alerts and notifications.

Get the St. George app. Getting started. Step 1. Select Get Started. Enter your card number or account number, and date of birth - and select Continue. Step 2. Enter your phone number to receive your Secure Code. Enter the Secure Code and select Authenticate. Step 3. Select your Security Number and password, and re-enter to Confirm. You will use these to log into Internet Banking.

Step 4. Your registration is now complete! Ensure you make a note of your Customer Access Number CAN. Get started Get started.

Download the St. George App You can also register for Internet Banking through the St. Bank safely online. George guarantees your Internet and Mobile Banking security with St.

Within the St. If your St. George account is compromised as a result of internet fraud, we will refund the full amount, provided you comply with our Internet Banking Terms and Conditions. Protected by our market-leading St. George Secure Adaptive Authentication — a comprehensive, real-time, authentication and fraud detection platform that monitors your banking behaviour.

George Secure Code service sends a unique code to your mobile phone or nominated landline telephone to authenticate certain types of Internet Banking transactions. We continue to safeguard your financial and personal information with regular updates to our security systems. Update your details Let us know if you've changed your personal details such as mobile phone number, email address or postal address. Discover how to update your details.

Bank safely online Find the answers to your frequently asked Internet Banking questions. See Internet Banking FAQs. Other things you can do.

We use cookies for security purposes, to improve your experience on our site and tailor content for you. Our Privacy Statement explains how we use cookies. Here are the answers to frequently asked questions about managing your accounts on Internet Banking. SMS and Email Alerts enable you to request specific information regarding account balances, deposits and withdrawals to be sent to you automatically via SMS or email.

You can receive any or all of the following alerts: 1. Balance Alerts 2. Deposit Alerts 4. High Balance Achievement Alerts 5. Low Balance Alerts 6. Dishonour Alerts. Read more about SMS and Email Alerts. SMS Alerts are free for the Complete Freedom , Concession , Retirement Access Plus. Email alerts are free. You can register for SMS and Email Alerts online via Internet Banking or Mobile Banking.

Once registered, simply choose the Alerts you wish to receive via the Security, SMS and email alerts menu. Other alerts including High Balance Alerts and Low Balance Alerts are sent at the time the transaction or activity is processed to your account.

This may be after the time a transaction is made for example, deposits to some accounts made after a cut-off time are processed on the next Business Day. Remember that there may be a delay between when we send an alert and when you receive it such as where you are out of range of a telecommunications network.

You can receive alerts on: 1. Transaction accounts e. Freedom, Pensioner 2. Personal Credit Cards 3. Savings and Investments accounts e. Portfolio cash management account, Gold cash management account, Incentive Saver, Investment Savings. Term Deposits are excluded 4. Maxi Saver 5. Get Set loans. If you are NOT the primary account holder, or if you are the primary account holder and have multiple statements being issued for your account, then we are not able to display your address on your eStatement.

If you require a statement with your address details, please contact us on 13 33 They hold the same information as your paper statements. They are easily accessible through your St. George App and Internet Banking, making them the environmentally friendly and secure way to bank. Paper-free eStatements are accessible anytime, anywhere through the St. George App and Internet Banking. By accessing your statements securely online, you can help lower your risk of identity theft while being able to easily access your statements and share them to third parties, such as accountants, when needed.

eStatements can be viewed for up to 7 years and help reduce the environmental impact of banking. The majority of personal banking and savings accounts, and some business accounts, can be switched to eStatements. Accounts that can be switched to eStatements include:. If the account is a joint account, then all account owners must opt in and remain opted in to receive eStatements.

If all owners are not opted in to eStatements then paper statements will be sent. To be eligible for eStatements, all owners of an account must have access to Internet Banking and provide consent to eStatement notifications before we can stop sending paper statements for the account. There are some possible reasons for this:. When you switch your account to eStatements we will no longer send you a paper statement.

Simply log on to your St. George App or Internet Banking to view, save or print a copy of your eStatement. Yes, your eStatement is exactly the same as your paper statement, just digital. They can be saved on your computer or printed when needed. You will receive an email notification when an eStatement is available in Internet Banking.

You will need to sign in to St. George Internet Banking or Mobile Banking to view your eStatements. Make sure you always keep your St. George Internet Banking password secure. Viewing your eStatement on a mobile device may make it available after you have signed out of St. George Internet Banking.

Make sure you close any eStatements you have opened and sign out of St. You can also us on 13 33 30 or visit your local branch. Help us help you, by keeping your details up to date. That way, we can get hold of you quickly and keep you and your accounts safe.

By keeping your email address up to date, we can notify you as soon as your eStatement is ready to view. To update your personal details online, you will need to be registered for St. To change your contact details:. You can access up to 7 years of eStatements for most closed transaction, savings, and credit card accounts, provided you still have access to your Internet Banking. If you do not receive a notification email, your eStatements will still be available in the St. You should ensure that your email address is kept up to date so that you receive all email notifications.

The Credit Card Dispute feature within Internet Banking allows you to lodge a dispute for a contentious Credit Card transaction. The credit card dispute must be within 30 days of the recorded date statement of the transaction. Card authorisations cannot be disputed. To cancel your dispute call us on option 2. Within Internet, Mobile and Tablet Banking you can change your daily ATM and EFTPOS cash withdrawal limit for most credit and debit cards.

Your daily limit is the maximum amount of cash you can withdraw using your debit or credit cards on any given day. The daily limit can be changed for most credit and debit cards except for Corporate and Business Vantage Credit Cards, Freedom Cards, Corporate Debit cards, Heritage Debit cards and corporate accounts.

Which means no cash can be withdrawn on the card. For some cards and accounts this daily limit can only be changed by calling us. Unfortunately, once a statement request has been submitted it cannot be cancelled. You can elect to switch to eStatements for eligible accounts.

Simply go to 'Manage my accounts' and select 'Switch to eStatements'. Read more on eStatements. Your statement cycle refers to how often and on what date your statements are sent out. You can determine your statement cycle by reviewing a previously received statement. Please be aware that different accounts can have different statement cycles. A fee is charged for each individual statement ordered within a specific date range.

For example, if you receive a monthly statement on the 2nd of each month and you request a statement covering the date range of 1 Jan - 1 Feb , you will cross two statement cycles: 2 Dec - 1 Jan AND 2 Jan - 1 Feb. If you would like to order only one statement, please check a recently received statement to ensure you request a date range within one statement cycle.

directsaver statements are issued quarterly. If you have not held your account for at least 3 months you may not be able to order a statement online.

Alternatively you can print a record of recent transactions on your Maxi Saver account within Internet Banking. Should you require a bank-issued statement for your directsaver account before your next quarterly statement is expected, please call 13 22 66 , 24 hours, 7 days. View a snapshot of total interest charged and earned for the current and previous financial year. To change or cancel your overseas travel notification please call 13 33 30 or visit us in branch.

Here's a guide to the number of transactions you may view based on your statement cycle:. Please correct your entry by removing any of the above characters. There are various options for navigating back to previous screens.

Shortcuts appear at the bottom of various screens, including the My Accounts screen and all Receipt screens, which allow you to take the next appropriate step 2.

When making any transfer or payment you can go back to the previous screen by selecting the 'Previous' or 'Go back and edit' button 3. You can return to view your accounts at any time by clicking on the logo at the top of the page or by selecting 'My Accounts'.

Internet connection is required to access St. George Mobile Banking. Normal data charges apply. close We use cookies for security purposes, to improve your experience on our site and tailor content for you.

Other alerts including High Balance Alerts and Low Balance Alerts are sent at the time the transaction or activity is processed to your account. George App and online. To be eligible for eStatements, all owners of an account must have access to Internet Banking and provide consent to eStatement notifications before we can stop sending paper statements for the account. Download the St. Mobile Banking Step 1.

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